Johnson Heating

The reviews demonstrate a strong dichotomy in customer experiences with Johnson Heating Cooling Plumbing. On the positive side, a majority of the respondents expressed satisfaction with the technicians' professionalism and expertise. Many reviewers noted a sense of security and comfort in having the company perform maintenance or emergency repairs, often mentioning friendly and competent service f... Read more

The reviews demonstrate a strong dichotomy in customer experiences with Johnson Heating Cooling Plumbing. On the positive side, a majority of the respondents expressed satisfaction with the technicians' professionalism and expertise. Many reviewers noted a sense of security and comfort in having the company perform maintenance or emergency repairs, often mentioning friendly and competent service from the technicians. Specific praises were directed towards the quick response times, especially in emergency situations, which garnered a sense of appreciation from customers dealing with urgent heating and cooling issues. Additionally, the thorough follow-up and attention to detail during installations were beneficial factors that many customers highlighted. The company appears to have a strong reputation for quality work in the community, which fosters trust and loyalty among its clients. Conversely, there are repeated concerns regarding the pricing strategies employed by the company. Several reviewers pointed out that the quotes they received for services were substantially higher than expected, leading to frustration. Instances of "hidden" charges and not being informed upfront about the costs per hour for labor were common themes in the negative feedback. Reviews detailing unresolved jobs and miscommunication with tenants suggest a lack of follow-through that can undermine the trust built with customers. Problems related to scheduling and timeliness were also noted, with some customers expressing dissatisfaction over delayed arrivals without prior communication. This lack of punctuality especially impacted prospective customers who were left waiting for significant estimates, thus detracting from the overall service experience. Overall, while many customers are satisfied and would recommend Johnson Heating Cooling Plumbing based on positive service experiences, the company needs to address the critical feedback concerning pricing and communication to maintain and potentially improve its reputation in the competitive home service market. Read less