OnTime Service

The reviews exhibited strong feelings of dissatisfaction across various interactions with OnTime Service. Customers reported instances of:High Pricing and Quotes: A recurring theme in the reviews is the perception that OnTime's pricing is exorbitant. Many users detailed shock at the disconnect between quoted prices and market averages for similar services. Examples included quotes for installation... Read more

The reviews exhibited strong feelings of dissatisfaction across various interactions with OnTime Service. Customers reported instances of:High Pricing and Quotes: A recurring theme in the reviews is the perception that OnTime's pricing is exorbitant. Many users detailed shock at the disconnect between quoted prices and market averages for similar services. Examples included quotes for installations and repairs that were significantly above industry standards, with some claiming that jobs which should cost a few hundred dollars were quoted in the thousands.Lack of Transparency: Numerous reviewers felt that OnTime Service's policies lacked clarity, particularly regarding service fees. It was common for customers to express frustration about being charged service call fees regardless of whether any work was completed. The inability to provide rough estimates over the phone compounded feelings of mistrust.Pushy Sales Tactics: Several reviews mentioned a pattern of high-pressure sales, where technicians were perceived as trying to upsell unnecessary services or products. Customers described the experience as feeling rushed into decisions without allowing adequate time for discussion or due diligence. Such tactics left many feeling bullied and pressured into large expenditures.Inconsistent Service Quality: While some technicians received commendations for professionalism and thoroughness, there were numerous reports of poor customer service, including rudeness and insensitivity in dealing with customers. Reports of technicians failing to diagnose issues correctly were particularly alarming, leading to costly mistakes and unnecessary replacements.Customer Support Issues: A notable dissatisfaction emerged regarding follow-up and responsiveness post-service. Several customers expressed frustration over the lack of communication, especially when waiting for updates after a service request or dealing with unresolved issues.Positive Isolated Experiences: Despite the overwhelming negativity, a few customers highlighted positive experiences, particularly praising specific technicians for their professionalism, knowledge, and efficiency. These instances, however, were exceptions rather than the norm, failing to significantly counterbalance the wider negative sentiment. In conclusion, OnTime Service is perceived as having systemic issues regarding pricing, transparency, and customer relations, prompting many customers to actively seek alternatives and advise others against using their services. Their good reviews are overshadowed by consistent complaints about high costs and pushy tactics, creating an overall negative perception. Read less