M & M Plumbing

The reviews for M & M Plumbing reveal two distinct customer experiences. On one side, several customers commend the responsiveness, professionalism, and thorough execution of service provided by individuals like Michael and Kenn. Positive comments highlight the quick turnaround time for emergencies, staff courtesy, and competitive pricing, leading to recommendations for future services. However, ... Read more

The reviews for M & M Plumbing reveal two distinct customer experiences. On one side, several customers commend the responsiveness, professionalism, and thorough execution of service provided by individuals like Michael and Kenn. Positive comments highlight the quick turnaround time for emergencies, staff courtesy, and competitive pricing, leading to recommendations for future services. However, a substantial segment of reviews presents critical concerns. Customers express dissatisfaction with the quality and completeness of work, mentioning incomplete repairs, further damages, and a lack of proper communication regarding costs and procedures. Specific issues include improperly handled plumbing jobs, leading to flooding and extensive damage, gaping holes left in walls, and additional charges for unasked services. The significant disparity in pricing between similar services also appears to frustrate customers, with some feeling that they were overcharged for minor repairs without prior estimates. Overall, the analysis indicates that while M & M Plumbing has the potential to provide satisfactory service, there remain critical operational issues that cause customer dissatisfaction, ranging from poor workmanship to transparency in pricing, which ultimately affects the company's reputation in the eyes of some clients. Read less