Overview of Company Customer Sentiment Analysis in January
The reviews for J E Shekell present a mixed sentiment with a notable division between customer satisfaction and dissatisfaction. Many customers express gratitude towards specific technicians for their professionalism, timely service, and the quality of work delivered, often praising the competitive pricing compared to local competitors. However, several reviews reveal concerns regarding customer s... Read more
The reviews for J E Shekell present a mixed sentiment with a notable division between customer satisfaction and dissatisfaction. Many customers express gratitude towards specific technicians for their professionalism, timely service, and the quality of work delivered, often praising the competitive pricing compared to local competitors. However, several reviews reveal concerns regarding customer service, particularly with delayed appointments and inadequate communication. Some customers reported feeling frustrated by billing practices and perceived unfair charges for unsatisfactory service, leaving them feeling undervalued. While positive experiences highlight a capable workforce and commitment to community service, negative feedback suggests significant room for improvement in opportunities around customer engagement and service efficiency. Read less