Baylor Heating & Air Conditioning

The recent review for Baylor Heating & Air Conditioning is overwhelmingly negative, emphasizing a poor customer experience. The reviewer describes rudeness from the owner, deceptive pricing, substandard workmanship, and a lack of professionalism, as evidenced by incomplete work and negligence that led to further damage. While there was some resolution regarding the damage caused, the lengthy and f... Read more

The recent review for Baylor Heating & Air Conditioning is overwhelmingly negative, emphasizing a poor customer experience. The reviewer describes rudeness from the owner, deceptive pricing, substandard workmanship, and a lack of professionalism, as evidenced by incomplete work and negligence that led to further damage. While there was some resolution regarding the damage caused, the lengthy and frustrating process highlights significant dissatisfaction with the service provided. In the detailed sentiment analysis, the review reflects strong feelings of frustration and disappointment. Key elements include dissatisfaction with customer service, as the owner was perceived as rude. The reviewer points out a lack of transparency in pricing, suggesting that the company may not be upfront about their costs. The workmanship is heavily criticized, with significant issues arising from incomplete plumbing work that caused further damage to the property. The lack of thorough inspection before leaving resulted in a serious oversight, leading to a flood in the kitchen. Although the company eventually compensated for the damages, the reviewer illustrates the ordeal as frustrating and indicative of the company's overall failure to provide satisfactory service. Common themes in this review include issues with communication, professionalism, and quality, suggesting a need for significant improvement in these areas to restore customer trust and satisfaction. Read less