Acme Plumbing & Heating

The reviews for Acme Plumbing & Heating encompass a broad spectrum of experiences. Positive sentiments are primarily focused on:Quality of workmanship: Several reviewers praised the competent technical skills exhibited by the plumbers, noting the satisfactory completion of complex jobs like HVAC system replacements.Competitive pricing: A customer highlighted substantial cost savings when compared ... Read more

The reviews for Acme Plumbing & Heating encompass a broad spectrum of experiences. Positive sentiments are primarily focused on:Quality of workmanship: Several reviewers praised the competent technical skills exhibited by the plumbers, noting the satisfactory completion of complex jobs like HVAC system replacements.Competitive pricing: A customer highlighted substantial cost savings when compared to other service providers, enhancing the company's appeal.Polite technicians: Some reviewers remarked on the friendliness and professionalism of the technicians, which created a positive service environment. Conversely, negative sentiments dominate significant portions of the feedback, reflecting deeper issues:Poor communication: Many customers experienced delays and lack of follow-up regarding service requests. One reviewer expressed frustration over waiting for updates about a main sewer line issue, emphasizing the disconnect between customer service and on-field technicians.Dissatisfaction with billing practices: Several reviews mention concerns over perceived overcharging, particularly where 'helpers' contributed little to the task. This has raised suspicions about the company's pricing structure and transparency, prompting some long-time customers to reconsider their loyalty.Unprofessional behavior from staff: A notable portion of negative feedback calls out rude and unprofessional attitudes from office staff, creating a lack of trust and assurance for customers needing immediate assistance. Instances of dismissive interactions with managers further compound this sentiment and discourage re-engagement. Overall, while Acme Plumbing & Heating has garnered praise for certain aspects of its service, the recurring themes of inadequate communication, questionable billing practices, and unprofessionalism in customer interactions present significant challenges that the company may need to address to restore its reputation and build customer trust. Read less