Goshen Plumbing & Heating

The review indicates that the longstanding relationship with Goshen Plumbing & Heating did not translate into quality service during a crucial moment. The primary concern expressed revolves around their failure to close and winterize the property, which is a basic expectation for a service provider, especially after maintaining a client for over three decades. This negligence led to significant in... Read more

The review indicates that the longstanding relationship with Goshen Plumbing & Heating did not translate into quality service during a crucial moment. The primary concern expressed revolves around their failure to close and winterize the property, which is a basic expectation for a service provider, especially after maintaining a client for over three decades. This negligence led to significant inconvenience, specifically water damage, which is not only alarming but also financially burdensome. When the reviewer attempted to reach out for help, they encountered a lack of urgency and a nonchalant approach from the company, reflecting poorly on their customer service standards. The firm refusal to assist immediately, suggesting a delayed appointment, added to the frustration. This suggests a broader issue concerning the responsiveness and commitment of the company to address urgent customer needs. The decision to move to a different plumbing service indicates a loss of trust and highlights the potential risk that the company might face in retaining other customers as well. If the trend continues, where customers feel disregarded or undervalued, it could lead to severe reputational damage. In essence, the review paints a picture of a company that, despite its longevity in the business, has failed to adapt to customer expectations in terms of service reliability and urgency. This sentiment suggests urgent improvements are necessary to restore customer confidence and satisfaction. Read less