Carter

Analyzing the reviews, it appears that Carter's My Plumber excels in aspects of customer service that directly relate to the timeliness and professionalism of their technicians. Reviews mention staff being punctual, efficient, and courteous, with many customers expressing satisfaction with the overall service experience. Technicians like Gavin Buchanan-Butler, Sean, and others are frequently prais... Read more

Analyzing the reviews, it appears that Carter's My Plumber excels in aspects of customer service that directly relate to the timeliness and professionalism of their technicians. Reviews mention staff being punctual, efficient, and courteous, with many customers expressing satisfaction with the overall service experience. Technicians like Gavin Buchanan-Butler, Sean, and others are frequently praised for their thoroughness, communication skills, and willingness to resolve issues, with specific instances of personalized customer care noted, such as hand-written thank you notes and gift cards after service completion. However, the company faces significant criticism around its pricing structure. Several reviews highlight instances where customers felt the charges were exorbitantly high compared to competitors, citing specific figures that seemed unjustifiable for the work performed. Some clients experienced what they perceived as upselling tactics, leading to feelings of mistrust. Customers have reported feeling pressured into making costly decisions or being presented with inflated quotes after initial estimates were provided. Additionally, a few reviews noted poor performance in terms of quality and completion of work. There were cases where technicians appeared rushed, did not follow through with proper inspection, or failed to communicate effectively, leaving customers feeling dissatisfied and undervalued. In sum, the sentiments reflect a company that has the potential for excellence in service delivery but is hindered by inconsistent pricing practices and occasional lapses in communication and quality of work. Addressing these concerns could help Carter's My Plumber solidify its reputation and increase overall customer satisfaction. Read less