Advanced Plumbing Contractors

The reviews indicate a dominant theme of dissatisfaction, particularly with customer service interactions. The key issues emerge from reliability and respect for the customers' time. The estimator's tardiness and subsequent departure without consideration for the customer's situation were major points of contention. The frustrating communication with the customer service representative, Ellie, fur... Read more

The reviews indicate a dominant theme of dissatisfaction, particularly with customer service interactions. The key issues emerge from reliability and respect for the customers' time. The estimator's tardiness and subsequent departure without consideration for the customer's situation were major points of contention. The frustrating communication with the customer service representative, Ellie, further exacerbated the situation, leading to a feeling of being undervalued and disregarded. While some reviewers mentioned aspects of the service that were satisfactory, such as Nate's demeanor, the overwhelming feeling conveyed through these reviews is one of disappointment and frustration. The referential warning against hiring Advanced Plumbing Contractors suggests a strong reluctance among customers to recommend the service based on their recent experiences. The singular focus on rudeness, coupled with a lack of empathy in customer service, signifies an urgent need for the company to address these operational concerns in order to improve overall customer satisfaction. Read less