A-1 Septic Service & Excavating

The reviews for A-1 Septic Service & Excavating primarily exhibit a positive sentiment, with customers praising the company for its responsiveness, quality of service, and affordability. Multiple reviewers noted the promptness in scheduling and completion of services, often highlighting experiences with specific technicians, like Casey, who demonstrated expertise and took the time to explain aspec... Read more

The reviews for A-1 Septic Service & Excavating primarily exhibit a positive sentiment, with customers praising the company for its responsiveness, quality of service, and affordability. Multiple reviewers noted the promptness in scheduling and completion of services, often highlighting experiences with specific technicians, like Casey, who demonstrated expertise and took the time to explain aspects of the septic systems to customers. The overall tone of most reviews communicates reliability and customer satisfaction, with many clients emphasizing their willingness to recommend A-1 to others. The technicians are described as knowledgeable and efficient, capable of overcoming challenges such as locating buried septic tanks in older homes. Despite the overwhelming positive feedback, there is a notable dissenting opinion from one customer who faced significant issues with scheduling and communication. This review indicated a lack of timely response from the company and mismanagement of the appointment, culminating in frustration and feelings of unethical practices due to continued billing for a missed appointment that was the company's fault. Overall, while customer satisfaction appears high, it is crucial for A-1 to address any communication lapses to ensure consistency in service quality and to prevent similar experiences that could tarnish their reputation. Read less