Comfort Heating Cooling & Plumbing

The detailed analysis of the reviews highlights several core issues consistently reported by customers.Installation Errors: Multiple reviews indicate that customers experienced significant problems due to incorrect installations. This includes wrong wiring, improper connections, and failure to replace necessary parts, which ultimately resulted in water damage and increased expenses for homeowners.... Read more

The detailed analysis of the reviews highlights several core issues consistently reported by customers.Installation Errors: Multiple reviews indicate that customers experienced significant problems due to incorrect installations. This includes wrong wiring, improper connections, and failure to replace necessary parts, which ultimately resulted in water damage and increased expenses for homeowners.Poor Communication and Customer Service: Reviewers frequently criticized the company's communication practices, citing issues such as a lack of follow-ups regarding repair statuses and an inability to reach customer service. Many complaints included instances where calls were not returned, and emails went unanswered, leading to customer frustration and a feeling of being neglected.Financial Disputes: Customers expressed dissatisfaction regarding service charges and compensation offers. For instance, one customer felt the 15% discount offered for lengthy wait times was insufficient given their circumstances, while others detailed disputes over drainage damage costs, which the company refused to adequately address.Negligence and Unprofessional Conduct: The reviews collectively depict a lack of professionalism, with customers citing careless behavior by technicians, including leaving job sites unclean and failing to properly finish installations. Such actions further fueled discontent among clients.Threats and Legal Issues: Reviewers indicated instances where the company resorted to legal threats over unpaid bills caused by their own incompetence, exasperating an already tense situation.Overall Trust Issues: The sentiments reflect a deep-seated mistrust of the company, with numerous reviewers explicitly urging others not to use Comfort Heating Cooling & Plumbing, branding them as fraudulent and untrustworthy. In summary, Comfort Heating Cooling & Plumbing faces severe backlash from its customers due to a combination of inadequate service delivery, mismanagement, and lack of accountability, which cumulatively tarnishing their reputation significantly. Read less