Straight Up Irrigation

The reviews indicate a consistent pattern of complaints centered around communication issues and service reliability. Customers have reported significant delays in response times, both for inquiries and for scheduled services, highlighting a lack of adequate customer support. The reviewer specifically mentions feeling ignored after multiple attempts to contact the company, which points to a fundam... Read more

The reviews indicate a consistent pattern of complaints centered around communication issues and service reliability. Customers have reported significant delays in response times, both for inquiries and for scheduled services, highlighting a lack of adequate customer support. The reviewer specifically mentions feeling ignored after multiple attempts to contact the company, which points to a fundamental problem in customer relations. Moreover, the review details a breakdown in trust when the owner offered excuses for the delays, which were not adequately substantiated; for example, claims regarding training new employees and personal issues were perceived as insufficient explanations for poor service. This sentiment indicates a lack of transparency and accountability on the part of the company, leading customers to feel undervalued and frustrated. The interactions described between the reviewer and the company's ownership were marked by unprofessionalism, including rudeness and threatening behavior from the owner's husband. Such experiences can severely damage a customer's perception of the company and diminish their willingness to recommend it. Lastly, the reviewer contrasted their experience with that of a competitor, emphasizing a clear preference for services perceived to have more reliable and responsive customer care. Overall, the feedback suggests that without addressing these key issues of communication, responsiveness, and professionalism, Straight Up Irrigation risks losing customers and damaging its reputation further. Read less