Riverway Plumbing & Mechanical

The most recurring theme in the reviews is the experience with Neil, who is frequently commended for his expertise, promptness, and clear communication with clients. Multiple reviewers mention that Neil successfully resolves plumbing issues efficiently and transparently, often saving customers unnecessary costs by providing them with do-it-yourself solutions. His professionalism evidently leaves a... Read more

The most recurring theme in the reviews is the experience with Neil, who is frequently commended for his expertise, promptness, and clear communication with clients. Multiple reviewers mention that Neil successfully resolves plumbing issues efficiently and transparently, often saving customers unnecessary costs by providing them with do-it-yourself solutions. His professionalism evidently leaves a positive impression, with several customers pledging to return to Riverway Plumbing due to his services. Conversely, several negative reviews point to significant service deficiencies that tarnish the overall reputation of Riverway. A common complaint involves technicians arriving late for scheduled appointments without prior notice, leading to customer dissatisfaction and loss of time. In particular, instances of failed communication from the office staff regarding scheduling and billing lead to frustration for clients hoping for better service. Some reviews also indicate inconsistencies in service quality, with reports of technicians who performed minimal work or failed to resolve issues, leaving customers feeling dissatisfied or misled. Issues such as overcharging for brief service calls or unexpected hidden fees also contribute to negative sentiments. Moreover, safety concerns were raised regarding the behavior of a driver associated with the company, reflecting poorly on Riverway's image. While most reviews appreciate the craftsmanship and honesty shown by Neil, other experiences highlight critical gaps in customer service reliability, general communication, and problem resolution. In summary, Riverway Plumbing & Mechanical has a foundation of capable and friendly technicians that many customers highly value, particularly Neil. However, they need to address consistency and reliability in their scheduling and customer service processes to improve overall customer satisfaction and mitigate concerns raised in several negative feedback instances. Read less