Overview of Company Customer Sentiment Analysis in January
The recent reviews for On The Side Plumbing demonstrate a predominantly positive sentiment towards the company's service quality, professionalism, and honesty. Customers frequently praise Benjamin for his expertise and friendly demeanor, emphasizing his ability to effectively communicate plumbing issues and provide reliable, affordable solutions. Many clients express their gratitude for avoiding u... Read more
The recent reviews for On The Side Plumbing demonstrate a predominantly positive sentiment towards the company's service quality, professionalism, and honesty. Customers frequently praise Benjamin for his expertise and friendly demeanor, emphasizing his ability to effectively communicate plumbing issues and provide reliable, affordable solutions. Many clients express their gratitude for avoiding unnecessary expenses, as Ben often doesn't upsell services and highlights when work isn't needed. However, there are a few negative experiences regarding communication and commitment to scheduled appointments, indicating that while the service when provided is commendable, reliability in keeping scheduled commitments could use improvement. Read less