Shea Plumbing and Heating

The reviews for Shea Plumbing and Heating reflect a predominantly negative sentiment, with customers expressing frustration over poor communication, unfulfilled promises, and a lack of professionalism. Many reviewers report no-shows and delays, causing significant inconvenience, particularly in urgent situations like backed-up plumbing. There is a consistent theme of being overcharged, with custom... Read more

The reviews for Shea Plumbing and Heating reflect a predominantly negative sentiment, with customers expressing frustration over poor communication, unfulfilled promises, and a lack of professionalism. Many reviewers report no-shows and delays, causing significant inconvenience, particularly in urgent situations like backed-up plumbing. There is a consistent theme of being overcharged, with customers dissatisfied with the lack of transparency regarding pricing and services. Complaints about inadequate preparation, unresolved issues, and poor customer service further contribute to a sense of disappointment and mistrust towards the company. Overall, the sentiment reveals a clear dissatisfaction with the service quality and reliability of Shea Plumbing and Heating. Detailed Sentiment Analysis: The reviews highlight several critical issues faced by customers of Shea Plumbing and Heating, including:Reliability and Timeliness: Multiple reviewers expressed frustration about the company's failure to adhere to scheduled appointments. Instances of no-shows and significant delays were common. Customers expect timely service, especially with urgent plumbing issues, but found themselves waiting for hours or days with little to no communication.Communication Issues: There were many complaints regarding the lack of communication from the company. Customers reported leaving voicemail messages without receiving callbacks, which further compounded their frustrations. This lack of responsiveness contributed to a perception that the company does not value customer relations.Quality of Service: The quality of work performed has come under scrutiny, with customers noting that technicians left for tools multiple times, which disrupted the workflow and extended the time taken to resolve issues. Additionally, some customers felt their problems were inadequately addressed after initial visits, leading to recurring issues.Pricing and Transparency: Reviewers expressed dissatisfaction with the pricing structure as they felt misled about the costs of service. Initial quotes were frequently contradicted by final bills, which left customers feeling overcharged and frustrated over sudden price changes that were not adequately explained.Customer Service: The overall sentiment reflects a deep dissatisfaction with customer service. Customers mentioned that once the service was rendered, follow-up communication was lacking, and issues remained unresolved. This has led to a loss of trust and a decision by some to seek alternative service providers. In conclusion, the reviews for Shea Plumbing and Heating reveal a trend of significant issues regarding dependability, customer service, and communication. The cumulative dissatisfaction indicates a pressing need for the company to address these shortcomings to improve customer experience and restore trust in their services. Read less