Jay’s Plumbing & Sewer

Jay's Plumbing demonstrates strong technical competence and professionalism, with technicians consistently praised for knowledge, courtesy, and responsiveness. However, the company is significantly hampered by persistent pricing concerns that appear across multiple review periods. While recent reviews (2024-2025) are predominantly 5-star with minimal pricing complaints, older reviews (2015-2023) r... Read more

Jay's Plumbing demonstrates strong technical competence and professionalism, with technicians consistently praised for knowledge, courtesy, and responsiveness. However, the company is significantly hampered by persistent pricing concerns that appear across multiple review periods. While recent reviews (2024-2025) are predominantly 5-star with minimal pricing complaints, older reviews (2015-2023) reveal a pattern of customers finding their quotes 2-3x higher than competitors, non-refundable diagnostic fees, and aggressive upselling tactics. Project completion is solid with good follow-through and callback responsiveness. The stark contrast between recent glowing reviews and historical pricing complaints suggests either a genuine business model shift or potential review authenticity concerns. Read less