Carlson & Sons Heating & Cooling

Carlson & Sons shows a strong pattern of positive customer experiences across pricing, workmanship, and responsiveness, with multiple reviewers praising fair and competitive pricing, honest assessments, and quality repairs on both furnaces and AC units. However, two significant negative reviews meaningfully drag down the professionalism score: one describes a deeply troubling incident where a 91-y... Read more

Carlson & Sons shows a strong pattern of positive customer experiences across pricing, workmanship, and responsiveness, with multiple reviewers praising fair and competitive pricing, honest assessments, and quality repairs on both furnaces and AC units. However, two significant negative reviews meaningfully drag down the professionalism score: one describes a deeply troubling incident where a 91-year-old woman was left in extreme heat with no follow-up calls returned, and another flags unsolicited political commentary during a service visit as unprofessional. Project completion scores well overall, supported by examples of going above and beyond (e.g., Christmas morning service, leaving the work area cleaner than found), but the no-show/no-callback incident introduces a real reliability concern. The experience dimension is consistently positive, with reviewers noting technical competence, honest diagnoses, and helpful explanations. The professionalism score is notably penalized due to the severity of the negative incidents, not just their count. Read less