Burlingame Plumbing

Burlingame Plumbing presents a deeply mixed picture. On the positive side, multiple reviewers praise Mark's technical skill and workmanship, and several note timely arrival and good communication. However, professionalism is significantly dragged down by two serious 1-star reviews describing Jan's hostile, abusive, and threatening behavior toward customers — including leaving threatening voicema... Read more

Burlingame Plumbing presents a deeply mixed picture. On the positive side, multiple reviewers praise Mark's technical skill and workmanship, and several note timely arrival and good communication. However, professionalism is significantly dragged down by two serious 1-star reviews describing Jan's hostile, abusive, and threatening behavior toward customers — including leaving threatening voicemails and threatening to fabricate negative reviews about a client's business. Pricing is a notable concern, with one detailed review explicitly describing hidden costs and a final charge more than double the quoted price, and Jan allegedly admitting she withholds cost components unless specifically asked. Project completion scores moderately well as most jobs appear to have been finished, but the responsiveness failure noted in one review and the late arrival with no communication in another temper that score. Read less