Burlingame Plumbing

The reviews present a dual narrative about Burlingame Plumbing, showcasing both commendable service and troubling customer experience issues. Positive sentiments highlighted in the reviews include:Responsiveness and Timeliness: Multiple customers appreciated Burlingame Plumbing's ability to respond quickly to service requests, often accommodating emergency calls and same-day appointments. The re... Read more

The reviews present a dual narrative about Burlingame Plumbing, showcasing both commendable service and troubling customer experience issues. Positive sentiments highlighted in the reviews include:Responsiveness and Timeliness: Multiple customers appreciated Burlingame Plumbing's ability to respond quickly to service requests, often accommodating emergency calls and same-day appointments. The responsiveness of Mark and Jan, particularly in urgent situations, received specific commendations.Quality of Work: Many reviewers expressed satisfaction with the plumbing services rendered, stating that the repairs were done correctly and efficiently. The competence of the repair technicians, particularly Mark, was frequently acknowledged, which reassures customers about their expertise.Trustworthiness: A recurring theme was the honesty depicted in the company's dealings. Customers felt they were given transparent and truthful assessments of their plumbing needs without pressure for upselling or unnecessary work. Contrastingly, the negative feedback primarily revolves around:Customer Service Issues: A significant proportion of reviews express frustration with how certain customer complaints were handled, particularly those involving Jan. Unrealistic communication, including claims of verbal aggression and intimidation, has severely impacted customer perceptions of the company.Billing Transparency: Some customers criticized the lack of upfront clarity regarding costs, suggesting that the pricing practices could be misleading. The examples given include hidden fees that surfaced post-service, causing dissatisfaction and frustration among those customers.Mixed Reactions to Individual Staff: While Mark garnered favorable reviews, Jan's handling of customer relations appears to have alienated some customers, leading to a polarized perception of the company's service quality. In summary, while many customers express a strong willingness to recommend Burlingame Plumbing based on their operational efficiency and quality of work, the negative experiences, especially regarding customer service practices, cannot be overlooked. These issues need to be addressed to enhance overall customer satisfaction and reputation. Read less