T and T Sons Plumbing & Sewer

The reviews reflect a generally positive perception of T and T Sons Plumbing & Sewer, primarily focusing on the staff's expertise and their commitment to resolving plumbing issues efficiently. Customers frequently commend Tom and his team for their professionalism, honesty, and ability to explain the work needed to resolve plumbing problems. Specifically, many reviews mention timely responses to e... Read more

The reviews reflect a generally positive perception of T and T Sons Plumbing & Sewer, primarily focusing on the staff's expertise and their commitment to resolving plumbing issues efficiently. Customers frequently commend Tom and his team for their professionalism, honesty, and ability to explain the work needed to resolve plumbing problems. Specifically, many reviews mention timely responses to emergencies, highlighting instances where the plumbers arrived quickly to handle urgent plumbing situations, which left customers feeling reassured and satisfied with the service. Positive sentiments often included phrases like "very professional," "efficient," "fantastic," and "highly recommend." Customers frequently noted the hard work and dedication exhibited by the staff, which made their challenging plumbing situations more manageable. Moreover, several reviews focused on the reasonable pricing of services, emphasizing the value provided by the company. However, a recurring concern throughout the reviews is the issue of reliability, particularly around scheduling and communication. Some customers reported instances where they experienced "no call, no show" situations and lack of responses to their inquiries, which led to significant frustration. The negative experiences often resulted from service appointments being missed or lackluster communication about the arrival of technicians, prompting dissatisfaction among those clients. Additionally, customers expressed disappointment when their plumbing issues were not resolved effectively on the first visit, leading to further frustration over perceived difficulties in diagnostics and recommendations for expensive repairs that were later questioned. A common thread in these negative reviews was a sense of wasted time and a feeling that customers were not adequately supported during their service calls. In summary, T and T Sons Plumbing & Sewer is well-regarded for its technical skills and customer service by a majority of clients; however, the company needs to enhance its reliability by addressing communication and scheduling practices to convert the less favorable experiences into positive outcomes. Potential customers should, therefore, weigh both the positive testimonials alongside the concerns about reliability when choosing their plumbing service. Read less