Find Nearby Plumbers In Waukegan, Illinois

Pasquesi Plumbing earns strong marks for professionalism and technical experience, with dozens of reviews praising courteous, knowledgeable technicians who arrive on time, explain problems clearly, and clean up after themselves. Project completion is generally solid, with most reviewers reporting jobs finished correctly on the first visit, though a meaningful minority of negative reviews cite abandoned follow-ups, unresolved callbacks, and at least one instance of work failing within a year with no remedy. Pricing is the weakest dimension: multiple reviewers across different years explicitly called out charges as high or excessive — including a $250 charge for a 30-minute diagnostic with no work performed, and rates described as two to three times competitors — which significantly drags this score down. Two duplicate reviews were detected (identical text posted on consecutive dates), and several blank-text 5-star reviews reduce the reliability of the overall positive signal. The score reflects a genuinely capable and professional company with a recurring pricing concern and occasional follow-through failures.

• DUPLICATE REVIEWS DETECTED: The review beginning 'Marco is absolute amazing!!!' appears twice with identical text on 2025-06-09 and 2025-06-06. The review beginning 'Nate was knowledgeable, immediately diagnosed the problem...' also appears twice with identical text on 2025-06-08 and 2025-06-05. These duplicates were excluded from scoring to avoid inflating results.
• BLANK REVIEWS: Approximately 25 reviews contain no text — only a star rating (all 5 stars). These provide no usable dimension data and were excluded from dimension scoring. Their volume slightly inflates the apparent positivity of the review set.
• PRICING CONCERNS — RECURRING PATTERN: Multiple independent reviewers across different years (2018, 2021, 2024) explicitly flagged pricing as high or unfair. One reviewer was charged ~$250 for a 10-minute diagnostic with no work performed. Another described rates as three times what competitors charge. A third noted charges for a return visit to fix the plumber's own error. This is a consistent, multi-year pattern and not an isolated complaint.
• FOLLOW-THROUGH FAILURES: At least three reviews describe unreturned calls, missed follow-up appointments, or failure to deliver written estimates after in-person visits. One reviewer called six times seeking an estimate and never received one. Another reported a plumber never showed for a scheduled callback. These represent a recurring project completion risk.
• NEGATIVE REVIEW — WORK QUALITY: One reviewer (2014) reported that a sump pump installation was later assessed by multiple contractors as inferior, and that management dismissed the complaint. Another (2014) reported a toilet flange installation failed within a year with no resolution despite repeated callbacks.
• ONE-STAR REVIEW CONTEXT: The 1-star rating dated 2025-02-06 with the text 'Not sure which way stars go but want to give you highest praise' appears to be an accidental low rating from a satisfied customer and was treated as a positive sentiment review for scoring purposes.
• RECENCY NOTE: The majority of substantive reviews are from 2024–2025 and reflect consistent recent performance. Negative reviews span from 2014 to 2024, suggesting some long-standing issues with pricing and follow-through have persisted over time.

This WW Score is based on a large volume of reviews (155 total, ~130 with usable data) spanning over a decade, giving it HIGH overall confidence, but consumers should weigh the consistent multi-year pricing complaints and recurring follow-through failures as meaningful risks before hiring.

Michael at Nailed It North Shore earns strong marks across all four dimensions, with the majority of reviewers praising his punctuality, professionalism, and technical versatility across plumbing, electrical, carpentry, and general handyman work. Pricing is consistently described as reasonable and fair, with multiple reviewers explicitly noting competitive or lower-end estimates. Project completion scores are solid but are meaningfully pulled down by one detailed 2-star review describing abandoned electrical work, a cancelled follow-up appointment, and unresponsive communication — a pattern that is corroborated by three separate 1-star reviews citing no-shows or complete communication blackouts after initial contact. These negative reviews, while a minority, are specific and credible and prevent a higher completion and professionalism score. The bulk of the review base is recent (2024–2025) and positive, which supports moderate-to-high confidence in the current service quality, though the recurring responsiveness failures across multiple years are a meaningful concern.

• 23 of 83 reviews contain no text whatsoever — only a 5-star rating. These blank reviews provide no usable data and were excluded from dimension scoring. Their volume slightly inflates the apparent review count.
• Several short reviews ('Amazing as always!', 'Great experience.', 'Everything went perfectly!', 'Every thing. !!') are too vague to score on any dimension and were excluded from dimension analysis.
• All blank and near-blank reviews are 5-star, which is a mild flag for potential padding of the overall star rating, though not conclusive evidence of fake reviews.
• Three separate 1-star reviews (2019-02-28, 2020-07-09, 2020-11-04) and one detailed 2-star review (2021-09-16) describe a consistent pattern of communication failures: no-shows for estimates, unanswered texts, and abandoned jobs. This pattern spans multiple years and multiple independent reviewers, lending it credibility.
• The 2-star review from 2021-09-16 is the most detailed negative review and explicitly describes incomplete electrical work, a cancelled follow-up, and unresponsive behavior after the fact — this materially impacts project completion and professionalism scores.
• Most negative reviews are from 2019–2021; the 2024–2025 reviews are overwhelmingly positive, suggesting possible service improvement over time. However, recency weighting was applied conservatively given the volume of older negative signals.
• No reviews mention hidden charges or billing disputes, which is a positive signal for pricing transparency.

This WW Score is based on a large review set with high mention counts across all four dimensions, making it statistically reliable, but consumers should note that a credible minority of reviews describe serious responsiveness and project completion failures that the aggregate score partially obscures.

Ultimate Plumbing Rooter demonstrates strong performance across all four dimensions based on available reviews. Professionalism is consistently praised with mentions of punctuality, responsiveness, clear communication, and courteous service across all four reviews. Pricing receives solid marks for fair quotes and transparency, mentioned in three reviews. Project completion is reliable with same-day service, timely fixes, and follow-through on callbacks. Technical expertise is evident through skilled problem-solving and customer education. However, all reviews are from 2018–2019 (5–6 years old), which limits confidence in current performance standards.

• All four reviews are from 2018–2019; no recent reviews available to assess current service quality or any potential changes in operations
• Suspiciously uniform 5-star ratings with enthusiastic language ('GREAT plumber', 'will not be disappointed', 'Don't waste your time with other plumbers') across all reviews; pattern suggests possible selection bias or curated reviews, though individual details vary enough to avoid full fake review classification
• Small sample size (n=4) limits statistical reliability; recommend collecting additional recent reviews before making high-confidence business decisions

This score should be treated with caution due to the small sample size (4 reviews) and significant age of all reviews (5–6 years old). While the available data is positive and specific, current performance cannot be reliably assessed without recent customer feedback.

Hartwig Mechanical demonstrates strong performance across professionalism, project completion, and technical experience based on six service-related reviews spanning 2016–2023. Customers consistently praise rapid response times (within 90 minutes to 2 hours), courteous and knowledgeable technicians (Casey, Chris, Mark, Mike, Jen), honest communication, and thorough problem-solving. All six service reviews are 5-star ratings with specific, credible details. However, pricing is never mentioned in any review, preventing evaluation of value for money. One 1-star review from 2023 concerns aggressive driving behavior by a Hartwig van driver and is excluded from scoring as it does not address service quality.

• Pricing dimension has zero mentions across all reviews—cannot assess value for money, fairness of quotes, or transparency of charges.
• One review (1-star, 2023-08-08) concerns driver conduct on public road and is unrelated to plumbing/HVAC service quality; excluded from scoring.
• All six service-related reviews are 5-star ratings. While details are specific and credible (names, timeframes, problem types), the absence of any critical feedback or mixed ratings is notable. This may reflect genuine excellence or selective review submission.
• Most reviews are older than 12 months (5 of 6 service reviews are from 2016–2022); only one service review is from 2023. Recent performance data is limited.

This WW Score of 88.2 is moderately reliable for professionalism and technical experience but should be treated with caution due to limited recent data (only one service review in past 12 months), complete absence of pricing feedback, and uniformly positive ratings that lack critical perspective. The score reflects strong historical performance but does not capture current market competitiveness or cost-effectiveness.

JM Tile Design demonstrates strong performance across all measured dimensions. Professionalism is consistently praised across all four reviews, with explicit mentions of punctuality, politeness, respectfulness, and pleasant demeanor. Project completion is evidenced by successful bathroom remodels, leak repairs, flooring installation, and follow-up projects, indicating strong follow-through and customer satisfaction. Experience is reflected in quality workmanship, creative design solutions, and technical problem-solving ability. Pricing receives limited mention but one review explicitly notes 'great pricing for the work they do.' However, the small sample size (4 reviews) and age of some reviews (2019, 2021) limit confidence in the overall score.

• Small sample size: only 4 reviews analyzed. Score reliability improves significantly with 10+ reviews.
• Recency concern: 50% of reviews are older than 2 years (2019 and 2021). Only 1 review from past 12 months (2024). Recent performance may differ from historical data.
• Pricing dimension severely underdeveloped: only 1 mention across all reviews. Cannot reliably assess pricing practices.
• All reviews are 5-star ratings with uniformly positive language. While not necessarily fake, lack of any critical feedback or specific complaint details is atypical and should be noted.

This WW Score of 88.2 should be treated with caution due to the small sample size (4 reviews) and limited recency. The score is most reliable for professionalism and project completion, but pricing assessment is weak. Recommend collecting additional recent reviews before making high-stakes decisions based on this score.

Kings Peak Plumbing and its predecessor Peak Plumbing have accumulated a large body of reviews spanning over a decade, with the overwhelming majority being strongly positive across all four dimensions. Professionalism is the most frequently praised attribute, with dozens of reviewers citing punctuality, communication, friendliness, and respectful conduct. Pricing scores moderately well — many reviewers praised fair and transparent pricing, and several noted the final bill came in under the original quote, but two negative reviews specifically called out overpricing and one described feeling taken advantage of due to lack of plumbing knowledge, which tempers the score. Project completion is generally strong, with most jobs described as fully resolved, though one reviewer cited missed appointments and a $150 charge for a follow-up visit that should have been covered, and a 1-star review alleged low-quality workmanship. Experience scores well overall, with multiple reviewers praising diagnostic skill, technical knowledge, and problem-solving, though the 1-star review alleging 'low class work' and a separate review describing needing a second plumber to fix mistakes introduce meaningful doubt.

• MIXED ENTITY CONCERN: Reviews appear to span multiple distinct business entities and operators over time — including 'Jeff' (original Peak Dumbing owner), 'Eric Burgett' (described as new owner of Peak Plumbing), and 'James and Jason' (Kings Peak Plumbing & Drains brothers). These may be separate businesses or ownership transitions. Scores may reflect different teams and quality standards across eras.
• RECENCY NOTE: A significant portion of reviews (roughly 20+) are from 2011–2020 and may not reflect current ownership or service quality. The most recent reviews (2024–2025) are predominantly for Kings Peak Plumbing & Drains (James and Jason) and should be weighted more heavily for current assessments.
• NEGATIVE REVIEW FLAGS: Four 1-star reviews raise serious concerns — one alleges overpricing and mediocre work requiring a second plumber to fix mistakes, one alleges a rude attitude and calling the customer a liar, one alleges property damage (marred porcelain sinks) and an unfulfilled refund promise by a prior owner named Tammy, and one is based on personal conduct at a lake rather than service quality (low evidentiary value for scoring).
• POSSIBLE FAKE OR THIN REVIEWS: Seven reviews contain no text at all (rating only). These were excluded from dimension scoring. Additionally, several short reviews ('Fast friendly and fair', 'Attentive and prompt service!', 'Honest and knowledgeable') are generic and lack specifics, which slightly reduces confidence in the aggregate positive signal.
• GEOGRAPHIC INCONSISTENCY: One review references Jacksonville, one references San Diego, and the primary business appears to be based in Park City, Utah. This further supports the multi-entity or multi-location concern and suggests some reviews may not be for the same business.
• OWNERSHIP TRANSITION RISK: The 2018 1-star review explicitly warns of a change in ownership and describes a dramatic drop in service quality under new owners. This historical pattern warrants caution when interpreting older positive reviews as predictive of current performance.

This WW Score carries moderate-to-high reliability for the current Kings Peak Plumbing & Drains operation (James and Jason, 2024–2025 reviews), but overall confidence is diluted by the presence of reviews spanning multiple ownership eras, at least two distinct business entities, and four substantive negative reviews citing overpricing, poor workmanship, property damage, and unprofessional conduct.