PJF Plumbing & Heating

PJF Plumbing & Heating has received a predominantly positive reception from customers, particularly in terms of the service quality provided by Patrick Flader and his team. Many reviewers praised Flader's professionalism, promptness, and problem-solving capabilities. Customers felt reassured by his trustworthy nature, particularly during emergencies, and expressed genuine satisfaction when recomme... Read more

PJF Plumbing & Heating has received a predominantly positive reception from customers, particularly in terms of the service quality provided by Patrick Flader and his team. Many reviewers praised Flader's professionalism, promptness, and problem-solving capabilities. Customers felt reassured by his trustworthy nature, particularly during emergencies, and expressed genuine satisfaction when recommending his services to others. This sentiment indicates a strong word-of-mouth reputation, which is critical for service-oriented businesses. On the flip side, there were notable mentions of poor communication and delays in scheduling repairs, particularly concerning a steam shower issue that left one customer frustrated after weeks of waiting without being contacted. Such delays can significantly impact customer satisfaction, showing a potential area for improvement in follow-up processes and customer engagement after a service request. Additionally, concerns about pricing emerged, with a customer mentioning that the charges felt excessive, particularly during a service where the plumber was perceived to be less engaged. Although customers acknowledged that "you get what you pay for," the overall sentiment suggests that transparency about pricing and time spent is crucial to maintaining trust and satisfaction. In summary, while PJF Plumbing & Heating excels in customer trust and quality of workmanship, addressing issues related to scheduling and pricing transparency could further enhance its reputation and customer retention. Read less