Kwik Serv Plumbing, Heating & Cooling

The reviews reveal a stark divide in customer experiences with Kwik Serv Plumbing, Heating & Cooling, reflecting multiple areas of concern as well as some redeeming qualities.Negative Experiences: A significant number of reviewers recounted negative interactions, particularly around service execution and customer care. Complaints about technicians not following through with scheduled appointments,... Read more

The reviews reveal a stark divide in customer experiences with Kwik Serv Plumbing, Heating & Cooling, reflecting multiple areas of concern as well as some redeeming qualities.Negative Experiences: A significant number of reviewers recounted negative interactions, particularly around service execution and customer care. Complaints about technicians not following through with scheduled appointments, failing to diagnose issues correctly, and providing high-cost estimates for work that was either incomplete or unnecessary were prevalent. For instance, one review described a technician's dismissive attitude toward visible water damage, while another highlighted being billed for ineffective services.Customer Service Issues: Many customers commented on poor communication, including a lack of notification regarding appointment changes or cancellations. Reviewers frequently stated that they had to follow up multiple times to receive updates or clarification, which left them feeling undervalued and frustrated. An overall sense of disorganization within the company was conveyed, often leading to increased inconvenience for customers.Perceived Dishonesty and Pricing Concerns: A recurring theme was the perception that Kwik Serv was potentially taking advantage of customers, particularly those using home warranties. Many reviewers remarked on inflated charges for straightforward repairs, with allegations that the company exploits warranty processes to maximize billing. Some claimed that secondary opinions contradicted Kwik Serv's assessments, indicating inflated repair needs.Contrasting Positive Feedback: Amidst the critical reviews, there were a small number of positive experiences, often centered on the competence and professionalism of individual technicians. Some customers expressed satisfaction with specific employees who provided effective service and communicated clearly. Instances where technicians arrived promptly and resolved issues swiftly garnered favorable remarks, but these appeared to be outliers amid the broader discontent.Company Response and Follow-Through: Customers expressed disappointment not only in initial service but also in how follow-ups were handled. Experiences indicated a lack of accountability on the company Read less