Imperial Tankless

This single review describes a catastrophic customer experience involving a $2,000 deposit that was not refunded over a 6-week period, poor responsiveness, and unmet service expectations. The reviewer explicitly states they filed a BBB complaint, hired an attorney, and would not recommend the company. However, a WW Score cannot be reliably calculated from a single review, as the scoring methodolog... Read more

This single review describes a catastrophic customer experience involving a $2,000 deposit that was not refunded over a 6-week period, poor responsiveness, and unmet service expectations. The reviewer explicitly states they filed a BBB complaint, hired an attorney, and would not recommend the company. However, a WW Score cannot be reliably calculated from a single review, as the scoring methodology requires multiple data points to establish confidence and account for potential outliers or context-specific issues. Read less