Boston Plumbing

Boston Plumbing receives consistently strong praise across professionalism, pricing, and responsiveness from the majority of reviewers, with multiple customers highlighting prompt arrival, courteous behavior, and fair pricing relative to competitors. However, the score is meaningfully dragged down by one highly detailed and serious 1-star review describing an incomplete job, a negligent decision t... Read more

Boston Plumbing receives consistently strong praise across professionalism, pricing, and responsiveness from the majority of reviewers, with multiple customers highlighting prompt arrival, courteous behavior, and fair pricing relative to competitors. However, the score is meaningfully dragged down by one highly detailed and serious 1-star review describing an incomplete job, a negligent decision to reinstall a non-functioning sump pump, a resulting $20,000 flood, and an initial denial of the insurance claim — a significant project completion failure. That negative review is corroborated by specific, verifiable details (ComEd records, insurance proceedings) and carries substantial weight against the otherwise positive pattern. Project completion scores lower than other dimensions specifically because of this documented failure. The majority of positive reviews are older than 12 months, with only one review from the past 12 months, which limits confidence in the current state of the business. Read less