Alfa Backflow

Alfa Backflow has a strong base of loyal repeat customers who consistently praise technician Tom and office contact Michelle for professionalism, punctuality, and honest problem-solving — particularly for avoiding unnecessary replacements and saving customers money. Pricing is frequently cited as competitive and fair, which is a genuine strength. However, professionalism and project completion s... Read more

Alfa Backflow has a strong base of loyal repeat customers who consistently praise technician Tom and office contact Michelle for professionalism, punctuality, and honest problem-solving — particularly for avoiding unnecessary replacements and saving customers money. Pricing is frequently cited as competitive and fair, which is a genuine strength. However, professionalism and project completion scores are meaningfully dragged down by multiple credible negative reviews describing serious failures: two no-show appointments with no communication, a double-billing dispute with no resolution or return calls, a rude office interaction over a billing disagreement, and a delayed report delivery with a dismissive response. These are not isolated incidents — they span multiple years and involve the same office contact, suggesting a recurring pattern of poor customer service and accountability failures. The mixed record across a 10-year review window prevents a higher overall score. Read less