Artesian Plumbing Heating and Cooling

Analyzing the reviews, it becomes clear that the primary sentiment surrounding Artesian Plumbing Heating and Cooling is polarized. A notable aspect is the strong positive feedback regarding technician Steve. Multiple customers commend his efficiency, friendliness, and problem-solving skills, especially in emergency situations. For example, one review highlights Steve's rapid response to a plumbing... Read more

Analyzing the reviews, it becomes clear that the primary sentiment surrounding Artesian Plumbing Heating and Cooling is polarized. A notable aspect is the strong positive feedback regarding technician Steve. Multiple customers commend his efficiency, friendliness, and problem-solving skills, especially in emergency situations. For example, one review highlights Steve's rapid response to a plumbing crisis on Christmas Eve, which particularly resonates with customers looking for reliable service during stressful times. Conversely, there are prominent criticisms directed towards the company's upselling practices. A customer expressed dissatisfaction with being contacted by a senior representative, Bob, who pushed for a significantly larger project (re-piping) despite the initial job being minor. This has led to feelings of mistrust among customers, as they question the integrity of the service. The features of upselling and high costs are emphasized again in another review, where a customer was charged a steep fee without any actual repair being made, contributing to a sense of outrage and disappointment. Despite these conflicting perspectives, the reviews also indicate that the overall service experience is largely dependent on interactions with specific individuals, particularly Steve. While some customers recommend the company based on their direct experiences, others advise caution and suggest seeking alternative quotes, particularly for larger or more complex projects. In summary, the reviews are split between high praise for individual service and significant concerns about business practices, especially regarding upselling and pricing transparency. This duality in customer experience reflects a need for Artesian Plumbing Heating and Cooling to address these critical concerns to enhance their reputation and overall customer satisfaction. Read less