Keck Plumbing

The reviews collectively paint a complex picture of Keck Plumbing's service quality. Among the positive remarks, Dave Keck is frequently described as a "miracle worker" who demonstrates exceptional commitment to his clients. Customers express appreciation for his thoroughness, with many noting his ability to explain plumbing problems clearly, which has educated them about their own home maintenanc... Read more

The reviews collectively paint a complex picture of Keck Plumbing's service quality. Among the positive remarks, Dave Keck is frequently described as a "miracle worker" who demonstrates exceptional commitment to his clients. Customers express appreciation for his thoroughness, with many noting his ability to explain plumbing problems clearly, which has educated them about their own home maintenance. This level of transparency and engagement seems to build trust, as clients feel valued and cared for. Notably, the pricing is consistently mentioned as fair and honest, contributing to a positive perception of value among satisfied customers. Furthermore, his prompt response times and the quality of work performed have earned him recommendations, indicating a loyal customer base who is likely to return for future services. On the downside, there are stark complaints regarding communication and customer service during critical situations. One review details a distressing experience during an emergency plumbing issue, where the reviewer felt dismissed when Dave refused to assist and ended the call abruptly. This incident stands out as a significant negative aspect, contrasting sharply with the more favorable experiences shared by others. Additionally, another reviewer mentions unreturned calls, leading to a perception of unprofessionalism and a lack of urgency. In summary, while Keck Plumbing is highly regarded by many customers for its service quality and owner dedication, there is a critical need for improvement in customer communication, particularly during emergencies. Addressing the concerns raised could enhance overall customer satisfaction and bolster the company's reputation. Read less