Easterday Plumbing

Customer Service Issues: A recurring theme within the reviews is the company's inconsistent customer service. Several customers reported unprofessional interactions, with instances of being ignored, delayed responses, and rudeness from management when addressing concerns about poor workmanship or services not rendered. These experiences led to considerable dissatisfaction among clients who felt un... Read more

Customer Service Issues: A recurring theme within the reviews is the company's inconsistent customer service. Several customers reported unprofessional interactions, with instances of being ignored, delayed responses, and rudeness from management when addressing concerns about poor workmanship or services not rendered. These experiences led to considerable dissatisfaction among clients who felt undervalued.Quality of Work: While some reviews praise the technical ability of the plumbers, others explicitly mention shoddy workmanship. Problems such as incorrect installations, leaks, and a failure to pull necessary permits have been highlighted. Such issues not only caused further expenses for the customers but also raised serious questions about the company's adherence to local regulations and standards.Pricing Concerns: Multiple clients voiced complaints about perceived overpricing and "price gouging." Specific examples include steep charges for relatively simple tasks, leading to the impression that the company may not be offering competitive or fair pricing for their services.Mixed Experiences with Timeliness: Reviews depict a mixed bag when it comes to punctuality. Some customers appreciated the prompt response and speedy service, while others faced no-shows or delays without communication, which frustrated those who had to arrange for someone else to be present.Permits and Compliance Issues: Several reviewers noted that projects were completed without the necessary permits, leading to concerns about long-term compliance and safety. This reflects poorly on the company's professionalism and commitment to following industry regulations, which can ultimately affect customer trust and safety. In summary, Easterday Plumbing's performance is quite inconsistent based on the recent reviews. While some customers benefited from effective problem-solving and professionalism during service calls, the overarching sentiments highlight significant concerns regarding customer service, work quality, and ethical business practices. Potential customers should weigh these mixed reviews carefully and may want to seek additional options before proceeding with the company. Read less