Reliance Plumbing Sewer & Drainage

The reviews for Reliance Plumbing Sewer & Drainage reflect deeply polarized experiences among customers. Here are the key findings:Pricing Concerns: The most frequently cited issue is high pricing. Multiple reviewers expressed shock at the cost of services, perceiving them to be significantly inflated compared to competitors. For example, one review noted a $3,600 estimate for a relatively simple ... Read more

The reviews for Reliance Plumbing Sewer & Drainage reflect deeply polarized experiences among customers. Here are the key findings:Pricing Concerns: The most frequently cited issue is high pricing. Multiple reviewers expressed shock at the cost of services, perceiving them to be significantly inflated compared to competitors. For example, one review noted a $3,600 estimate for a relatively simple repair that was later completed by another plumber for under $20. Customers feel that the initial service fees (averaging around $89) are unjustifiable, especially when the quotes received afterward diverge drastically from local market rates.Quality of Service: There is a stark contrast in perceived service quality. Many customers describe negative experiences with technicians who appeared unprepared, spent excessive time taking breaks, or performed subpar work that necessitated follow-ups. Instances of incomplete work, such as leaking pipes after repairs, were common. However, a minority of reviews praised certain technicians for their professionalism and efficiency, indicating variability in the quality of individual workers.Communication and Customer Support: Numerous complaints emphasize poor communication regarding service updates and appointment scheduling. Clients reported instances of no follow-up on estimates promised by the company, leading to frustration. Conversely, a faction of reviewers praised prompt responses during emergencies, showing that the efficiency of customer care can vary greatly.Trust Issues: Many reviewers expressed feelings of distrust towards the company, believing that the quotes were deliberately inflated or included unnecessary recommendations for work. Some cited experiences that reflected poorly on the company's integrity, accusing Reliance of unscrupulous business practices.Mixed Reviews on Specific Jobs: While some customers reported satisfactory experiences, particularly with routine plumbing repairs and emergency responses, these were frequently juxtaposed against numerous negative reviews detailing high costs and perceived incompetencies. For example, customers praised technicians who were thorough and informative during complicated jobs, yet were let down by the overall service consistency.Repeat Customers: Interestingly, some reviewers who had previously enjoyed reliable service expressed disappointment over recent engagements, suggesting a decline in service quality. This decline may correlate with new management or changes within the company structure, as noted by some customers. In summary, Reliance Plumbing Sewer & Drainage is struggling with a reputation marked by high prices and inconsistent service quality. While there are instances of excellent service and responsive technicians, the overarching sentiment emphasizes frustration with cost and reliability, leading many to caution against hiring Reliance Plumbing. Read less