Overview of Company Customer Sentiment Analysis in May
Newman Irrigation has a deeply mixed record across all four dimensions. Professionalism is significantly dragged down by multiple explicit accounts of rude, arrogant, and unprofessional behavior from Greg himself, including an insulting phone call to a customer and use of profane language, which offset the positive impressions from earlier satisfied customers. Project completion is a serious conce... Read more
Newman Irrigation has a deeply mixed record across all four dimensions. Professionalism is significantly dragged down by multiple explicit accounts of rude, arrogant, and unprofessional behavior from Greg himself, including an insulting phone call to a customer and use of profane language, which offset the positive impressions from earlier satisfied customers. Project completion is a serious concern: at least three reviews describe abandoned work, unfinished jobs, warranty refusal, and multi-month waits for follow-up repairs — including a lawn that scorched due to an unrepaired control box. On the positive side, several customers praised the quality of the installation work itself and the technical design of the systems, supporting a moderate experience score, though one review cited a pump placement error that caused a basement flood and described the electrical work as sloppy. Pricing is generally viewed as reasonable or competitive by those who mentioned it, though two reviewers noted being charged again for correcting original mistakes or felt the pricing was not justified given the follow-through. The overall picture is a contractor who may deliver a solid initial install but has a documented pattern of poor post-installation responsiveness, unprofessional conduct, and failure to honor commitments. Read less