PJ Plumbing Service

The reviews highlight significant concerns related to PJ Plumbing Service, primarily focusing on their pricing structure and customer service quality. Customers feel that the service is overpriced, with mentions of charges that seem excessive, such as a $79 fee for work performed after business hours and a $45 "trip charge." This has led to a perception that the company prioritizes profit over cus... Read more

The reviews highlight significant concerns related to PJ Plumbing Service, primarily focusing on their pricing structure and customer service quality. Customers feel that the service is overpriced, with mentions of charges that seem excessive, such as a $79 fee for work performed after business hours and a $45 "trip charge." This has led to a perception that the company prioritizes profit over customer satisfaction. Communication issues emerge as a critical point of contention. Multiple reviewers note that their experiences with the front office, particularly with a staff member named Tracy, were negative. Customers described her as rude and unhelpful, particularly when they sought updates on estimated quotes. Additionally, the frequent rescheduling of appointments contributed to a sense of frustration and disorganization within the company. The contrast between the friendly demeanor of service personnel and the unprofessional interaction with office staff adds to the overall negative sentiment. While there is some acknowledgment of the plumbers' friendliness during appointments, the overall experience appears marred by poor administrative support. In conclusion, the prevailing sentiment is one of disappointment and a lack of trust in PJ Plumbing Service. Customers discouraged they would recommend the company due to their experiences, indicating a high likelihood of seeking service elsewhere. Read less