Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and paint a consistent picture of poor service. Professionalism scores near the floor due to a technician going silent for over a week with no follow-up, and office staff who were dismissive, condescending, and unapologetic toward a frustrated customer. Project completion is critically low because the one job described was explicitly left unfinished wit... Read more
Both available reviews are strongly negative and paint a consistent picture of poor service. Professionalism scores near the floor due to a technician going silent for over a week with no follow-up, and office staff who were dismissive, condescending, and unapologetic toward a frustrated customer. Project completion is critically low because the one job described was explicitly left unfinished with no resolution timeline provided and no return visit made. Experience receives a marginally higher but still very low score because the technician did perform some initial diagnostic work and cleanup, suggesting basic competency, but the failure to resolve the issue and the shifting explanations undermine confidence in technical follow-through. Pricing data is entirely absent from both reviews and cannot be scored. Read less