Aaron

The reviews shared reflect a troubling trend concerning Aaron's Plumbing & Sewer. The predominant sentiment from the reviews is negative, rooted in the following key issues:Lack of Communication: Several customers voiced their frustration over the lack of updates or responses from the company after service calls. Specifically, one reviewer highlighted a four-day wait without any communication rega... Read more

The reviews shared reflect a troubling trend concerning Aaron's Plumbing & Sewer. The predominant sentiment from the reviews is negative, rooted in the following key issues:Lack of Communication: Several customers voiced their frustration over the lack of updates or responses from the company after service calls. Specifically, one reviewer highlighted a four-day wait without any communication regarding their hot water heater repair, indicating a significant gap in effective customer service.Poor Customer Service: There are complaints regarding the behavior and attitude of customer service representatives. One review specifically noted the condescending manner in which a representative spoke to a customer, referring to them using pet names rather than maintaining a professional demeanor throughout the interaction. This behavior seems to have compounded the frustrations of customers who were already experiencing significant delays.Delays in Service Completion: Customers expressed dissatisfaction with the delays in completing plumbing tasks. The inability to fix a recurring issue in a timely manner created a sense of urgency that was unmet, leading to poor customer experiences. Overall, the reviews suggest that Aaron's Plumbing & Sewer is currently struggling with customer relations and service fulfillment. Addressing these issues will be crucial for the company to improve its reputation and restore customer trust. Read less