Trenchless Innovations

The reviews indicate a consistent appreciation for Trenchless Innovations' customer service and technical capabilities. Many reviewers note the company's responsiveness and reliability, with multiple mentions of timely arrivals for evaluations, preparation, and execution of work. This punctuality is a significant factor contributing to the overall positive sentiment. Several reviews emphasize the... Read more

The reviews indicate a consistent appreciation for Trenchless Innovations' customer service and technical capabilities. Many reviewers note the company's responsiveness and reliability, with multiple mentions of timely arrivals for evaluations, preparation, and execution of work. This punctuality is a significant factor contributing to the overall positive sentiment. Several reviews emphasize the knowledgeable staff, particularly praising a technician named Bob for his honesty and expertise in assessing situations accurately. The ability to conduct thorough video inspections was another highlighted feature, with customers appreciating the visual documentation of their sewer systems, which helped in making informed decisions about necessary repairs. The company's method of work, particularly the trenchless technology, is commended for its efficiency and effectiveness in avoiding invasive procedures. Customers expressed gratitude for the savings achieved through these methods, particularly in relation to avoiding extensive digging and damage to property. Despite the overwhelmingly positive feedback, there is a note of concern regarding communication and follow-up, particularly in one instance involving a refund process. This reflects a minor area for improvement in customer service protocols but does not seem to heavily detract from the overall sentiment towards the company. In summary, Trenchless Innovations is viewed as a reliable, knowledgeable, and customer-oriented company, with most clients recommending their services for sewer and duct-related issues, thanks to their professional approach and successful problem-solving capabilities. Read less