Total Plumbing & Heating

The reviews indicate a significant divide in customer satisfaction levels for Total Plumbing & Heating. On one hand, the positive review illustrates a responsive and effective service, providing aid during an urgent situation. This customer's experience suggests that the company is capable of good work, especially in emergencies, which could reflect well on their operational efficiency in certain ... Read more

The reviews indicate a significant divide in customer satisfaction levels for Total Plumbing & Heating. On one hand, the positive review illustrates a responsive and effective service, providing aid during an urgent situation. This customer's experience suggests that the company is capable of good work, especially in emergencies, which could reflect well on their operational efficiency in certain scenarios. Conversely, the negative review raises alarming issues regarding the company's professionalism and ethical standards, particularly with the owner's behavior. The customer's account of inappropriate text messages and the ensuing confrontation adds a serious dimension to their dissatisfaction, undermining confidence in the company's integrity. Furthermore, the references to inadequate work and inspection failings reveal potential systemic issues in their service delivery, such as negligence in compliance and quality control. Common thematic elements emerge from these reviews:Response Time: The ability to respond quickly to emergencies seems to be a strong suit for the company, as observed in the positive review.Professional Conduct: A significant concern arises from the negative review regarding the owner's behavior, indicating a lack of professionalism that can deeply affect customer relationships.Quality of Work: While one review suggests operational capabilities, another highlights alarming shortcomings in work quality and adherence to regulations.Customer Relationships: The negative experience points to potential risks in customer relations and impacts on personal life, suggesting a need for more stringent ethical standards among staff. In summary, while Total Plumbing & Heating demonstrates effectiveness in urgent scenarios, the serious issues raised by at least one customer warrant caution among potential clients regarding the company's overall business practices and professionalism. Read less