Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service

The reviews indicate a polarized experience among customers in the last month. On one end, certain clients praised the prompt arrival of technicians and their professionalism upon completion of straightforward tasks, such as clearing clogs. These instances highlight an element of good customer service provided by some technicians who were described as friendly, thorough, and reasonably priced. Ho... Read more

The reviews indicate a polarized experience among customers in the last month. On one end, certain clients praised the prompt arrival of technicians and their professionalism upon completion of straightforward tasks, such as clearing clogs. These instances highlight an element of good customer service provided by some technicians who were described as friendly, thorough, and reasonably priced. However, the more prevalent negative sentiment revolves around severe accusations of predatory practices. Multiple reviewers described experiences where they felt pressured into signing contracts for extensive work that was either unnecessary or grossly inflated in terms of costs. One review detailed a situation where a relatively minor issue was escalated to an estimated repair cost of $8,000, alongside high-pressure sales tactics that ultimately led to customer frustration and disengagement. This sentiment is echoed by other reviewers reporting overcharged services or incomplete work not matching the quotes provided. Another recurring theme among negative reviews focuses on poor post-service customer support. Multiple customers reported unresponsive management, lack of follow-through on repair promises, and a failure to adequately address service issues after being notified. Instances where technicians left worsened conditions instead of resolving them were highlighted, suggesting a significant inconsistency in service quality. Additionally, customers expressed dissatisfaction with the overall communication processes, feeling that corporate policies and central dispatch systems detracted from local, personalized service. Many long-time customers noted a decline in quality since franchise changes, affecting their trust and future business decisions. In conclusion, Roto-Rooter faces substantial challenges regarding its reputation amidst claims of inadequate service, unsatisfactory customer interaction, and predatory business practices, overshadowing some positive experiences. The call for customers to seek local and smaller plumbing services instead reflects a significant shift in sentiment towards disloyalty based on these experiences. Read less