Overview of Company Customer Sentiment Analysis in January
The reviews for Pearson reveal a complex and divided sentiment among customers. Many customers commend the company for their fast and professional service, especially in emergency situations and installation tasks. However, a significant number of reviews criticize Pearson for perceived aggressive upselling tactics, high prices, and poor customer service experiences. Complaints about overcharging ... Read more
The reviews for Pearson reveal a complex and divided sentiment among customers. Many customers commend the company for their fast and professional service, especially in emergency situations and installation tasks. However, a significant number of reviews criticize Pearson for perceived aggressive upselling tactics, high prices, and poor customer service experiences. Complaints about overcharging and lack of effective communication stand out, particularly related to service calls and billing practices. While some long-term customers appreciate the company's reliability and quality of work, the prevalence of negative feedback points to a troubling trend of dissatisfaction that could hinder Pearson Read less