Dee

The reviews reflected a strong sense of trust and appreciation for Dee's Plumbing & Construction. Customers frequently highlighted the professionalism and expertise of the staff, specifically mentioning Dee's personable approach and her willingness to answer questions, even during emergencies or unusual situations. Phrases such as "FABULOUS JOB," "highly recommend," and "very happy" recur througho... Read more

The reviews reflected a strong sense of trust and appreciation for Dee's Plumbing & Construction. Customers frequently highlighted the professionalism and expertise of the staff, specifically mentioning Dee's personable approach and her willingness to answer questions, even during emergencies or unusual situations. Phrases such as "FABULOUS JOB," "highly recommend," and "very happy" recur throughout, indicating a generally satisfied customer base. The ability of the staff to work diligently and respectfully, such as removing shoes or using drop cloths, contributed positively to the overall customer experience. On the pricing aspect, feedback tended to be optimistic, with several customers pointing out that Dee's Plumbing offers fair pricing without resorting to price gouging, which is a significant concern in the industry. The acknowledgment of costs with transparency, even informing customers when the expense might be higher than expected, portrays a commitment to honesty and integrity. However, amidst the praise, there were noteworthy criticisms regarding quality control in construction work. Issues such as crafting errors with newly installed windows and exterior doors that didn't close properly raised valid concerns about the standards of work outside plumbing. Moreover, a reported dangerous incident involving a fire sparked by a worker indicated lapses in safety practices, which could potentially deter new customers seeking reliable services. In summary, while Dee's Plumbing & Construction shines in customer service and plumbing expertise, the mixed reviews about construction projects suggest areas for improvement. The positive sentiments significantly overshadow the criticisms, indicating that many customers are likely to continue using and recommending their plumbing services, while the company would be wise to address the concerns highlighted in the negative reviews to maintain and enhance their reputation. Read less