Tom Geise Plumbing

Communication Issues: A prevalent complaint among the reviews is regarding poor communication. Many customers reported not receiving timely updates or clear information about service visits. Instances were reported where customers were left in the dark about cancelled appointments, leading to frustration and a sense of disrespect for their time.Rudeness and Unprofessional Behavior: Several reviews... Read more

Communication Issues: A prevalent complaint among the reviews is regarding poor communication. Many customers reported not receiving timely updates or clear information about service visits. Instances were reported where customers were left in the dark about cancelled appointments, leading to frustration and a sense of disrespect for their time.Rudeness and Unprofessional Behavior: Several reviews pointed to rudeness from the staff, particularly from the receptionist. Customers felt that their concerns were dismissed or met with hostility instead of empathy, which detracted significantly from their overall experience. The negative tone of interactions seemed to exacerbate feelings of dissatisfaction.Quality of Service: While some customers had positive experiences with the actual plumbing work performed, the prevailing sentiment is negative regarding the quality and efficiency of services rendered. There were reports of work being done poorly or incompletely, and these instances often led to additional problems, such as flooding.Long-Term Customer Disappointment: Several long-term customers expressed regret over the decline in service standards after the second generation took over the business. This suggests that the transition in management has had a notable impact on customer perceptions and satisfaction.Price Concerns: Customers voiced concerns over pricing, describing their charges as overpriced relative to the quality of service provided. This perception of being overcharged contributed to overall dissatisfaction.Mixed Reviews for Product Sales: While reviews primarily focused on plumbing services were negative, a few customers mentioned satisfactory experiences when purchasing pool supplies, indicating some segments of the business maintain quality service. In summary, while Tom Geise Plumbing has a history of positive service, recent customer experiences indicate significant issues that detract from their reputation, primarily around communication and professionalism. To improve, the company may need to reconsider their customer service approach and communication protocols to ensure a better overall experience for their clients. Read less