DRF Water Heating Solutions

Customer Service Issues: Numerous reviews point to unsatisfactory experiences with DRF's customer service. Customers report delays in communication, unprofessional behavior from representatives, and failure to resolve issues. Some express frustration with being ignored or communicated with inadequately.Pricing Concerns: One of the most consistent complaints revolves around the pricing structure. S... Read more

Customer Service Issues: Numerous reviews point to unsatisfactory experiences with DRF's customer service. Customers report delays in communication, unprofessional behavior from representatives, and failure to resolve issues. Some express frustration with being ignored or communicated with inadequately.Pricing Concerns: One of the most consistent complaints revolves around the pricing structure. Several reviewers mention being quoted a lower price initially only to have that price increase significantly upon installation due to extra fees that were not disclosed upfront. Customers often feel misled by the pricing policies, and the high cost of installations compared to competitors is frequently highlighted.Quality of Work: While many customers did praise individual technicians for their work, others noted that the installations led to problems, such as further plumbing issues or property damage. Significant dissatisfaction arose from reports of poor workmanship and lack of follow-through on repairs, leading customers to question DRF's reliability.Upselling Tactics: Several reviews include allegations that technicians employ high-pressure upselling tactics, pressuring customers into unnecessary upgrades or additional services that were not initially discussed. This has led to feelings of being taken advantage of.Mixed Installation Reviews: There is a divide in the feedback regarding actual service delivery. While some customers experienced timely and professional installations, others encountered issues, such as receiving the wrong water heater model, damaged property during installations, and additional charges for existing problems that were exacerbated during service.Overall Recommendation: The overall sentiment among reviewers leans negative, as many strongly advise potential customers to seek alternatives or local plumbers. The reviews suggest that potential customers exercise caution and consider their options carefully before proceeding with DRF, particularly due to reports of inflated pricing and inconsistent service quality. In conclusion, while there may be a few positive experiences, the prevalence of negative feedback likely overshadows them, indicating that DRF Water Heating Solutions may not be meeting customer expectations or providing a satisfactory level of service consistently. Read less