Ogborn Plumbing

Positive Experiences: - Several reviewers commend the service provided by Ogborn Plumbing, particularly their courtesy, professionalism, and timeliness. Customer experiences involving tankless water heater installations and emergency plumbing services were highlighted as standout instances where the technicians displayed quality work and helpfulness. For example, the rapid response to a water m... Read more

Positive Experiences: - Several reviewers commend the service provided by Ogborn Plumbing, particularly their courtesy, professionalism, and timeliness. Customer experiences involving tankless water heater installations and emergency plumbing services were highlighted as standout instances where the technicians displayed quality work and helpfulness. For example, the rapid response to a water main break and the efficient installation of plumbing fixtures received notable positive remarks. - Customers have appreciated the friendly approach of some technicians, who also shared their plumbing knowledge during service calls, enhancing the overall customer experience.Concerns Regarding Pricing: - A recurrent theme in the reviews is dissatisfaction with the pricing structure. Multiple customers reported being charged significantly more than the initial quotes provided, leading to feelings of mistrust. Phrases like "padding the time charged" were used to describe what customers felt was unfair billing practices. - The lack of transparency regarding pricing, specifically concerning the final bill compared to the original estimate, was a significant pain point. Customers noted the frustration of not receiving itemized bills or clear explanations of costs, which contributed to their reluctance to recommend the company.Variability in Customer Service: - While many reviewers praised the friendly service, several mentioned unpleasant interactions with the owner, describing them as rude or dismissive. This variance in customer service experiences, particularly at the management level, seems to impact overall customer satisfaction. - A few reviews suggested a lack of responsiveness to follow-up queries post-service, leaving customers feeling neglected and frustrated.The Need for Improvement: - Customers advise potential clients to seek detailed quotes and clarifications before proceeding with service, suggesting that the company must focus on improving pricing transparency and customer trust to foster a more positive reputation. The reviews indicate that while there are clients who appreciate the quality of work at Ogborn Plumbing, the inconsistencies in communication and billing practices are areas needing significant improvement. In summary, while Ogborn Plumbing has built a base of satisfied customers through quality service, there are critical areas related to communication, pricing transparency, and customer service that must be addressed to enhance their overall reputation and customer trust. Read less