Mr. Rooter Plumbing of Peoria

The reviews provided convey a troubling narrative about Mr. Rooter Plumbing of Peoria, emphasizing a split in customer experiences that generally lean towards dissatisfaction. Positive sentiments primarily revolve around the service of a specific employee, Bruce, who is commended for his responsiveness, knowledge, and ability to provide cost-effective solutions in emergencies. Customers felt grate... Read more

The reviews provided convey a troubling narrative about Mr. Rooter Plumbing of Peoria, emphasizing a split in customer experiences that generally lean towards dissatisfaction. Positive sentiments primarily revolve around the service of a specific employee, Bruce, who is commended for his responsiveness, knowledge, and ability to provide cost-effective solutions in emergencies. Customers felt grateful for his assistance during plumbing crises, indicating that while individual workers may demonstrate an excellent commitment to customer service, systemic issues plague the company. However, a majority of the reviews present serious grievances regarding the company's overall service quality. Common complaints include:Poor Communication: Many customers reported a lack of follow-up and unclear communication regarding ongoing repairs. Delays in scheduling follow-ups often left them feeling neglected.Incompetence and Lack of Professional Standards: Multiple reviews noted instances where dirty work was performed by unlicensed plumbers, leading to incorrect diagnoses of problems and excessive charges for unnecessary repairs. Many customers experienced recurring issues even after multiple service visits.Disruption and Damage: Customers described specific incidents where plumbing work caused further damage to their property, including improperly filled holes and destroyed landscaping which was not addressed by the company.Financial Discrepancies and Costly Estimates: Reviews frequently mention that initial low quotes escalated dramatically due to unnecessary repairs highlighted by the service team's mistakes. Overall, while there are indications of diligent individual workers, the company's operational practices seemingly fall short, leading to widespread frustration among customers. The stark contrast between a handful of positive experiences and the prevalence of negative feedback creates an image of a company with inconsistent service quality that may ultimately undermine customer trust and loyalty. Read less