Dr. Rooter

The sentiments expressed in the reviews for Dr. Rooter reveal several common themes that highlight areas of concern and dissatisfaction among customers. Customers appreciated the technical skills of the plumbers, noting that they are capable of diagnosing and fixing plumbing issues effectively. However, the positive feedback is overshadowed by dissatisfaction related to other aspects of the servic... Read more

The sentiments expressed in the reviews for Dr. Rooter reveal several common themes that highlight areas of concern and dissatisfaction among customers. Customers appreciated the technical skills of the plumbers, noting that they are capable of diagnosing and fixing plumbing issues effectively. However, the positive feedback is overshadowed by dissatisfaction related to other aspects of the service.Customer Service Issues: A recurring complaint is the lack of responsiveness from the company. Reviewers have indicated multiple instances of unsuccessful attempts to contact Dr. Rooter, particularly during urgent situations, which paints a picture of inadequate emergency support. This discrepancy significantly contradicts their advertised commitment to 24/7 availability.Post-Service Cleanup: There is significant frustration regarding the cleanup process after a plumbing job. One reviewer specifically mentioned the adverse situation where 40 gallons of wastewater were left unattended, causing damage to their living space. This demonstrates a troubling aspect of their service philosophy, as noted in the owner's comment about focusing solely on problem resolution without considering the cleanup aspect.Trust and Reliability: The overall sentiment suggests a breach of trust, with customers feeling let down by the company's promise to help during critical moments. The expectation for a thorough and responsible service extends beyond the completion of plumbing tasks, and when those expectations are unmet, customers are inclined to seek other options.Customer Retention: The negative experiences highlighted are indicative of potential long-term impact on the company's customer retention. A dissatisfied customer, especially one with a notable history in business, is likely to share their experience widely, further compounding the company Read less