B&L Plumbing

3.3 /5 (36 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The reviews for B&L Plumbing reveal a deeply divided sentiment among customers, with many expressing good initial impressions of courteous service and prompt support. However, a significant number of reviews highlight severe dissatisfaction regarding unexpected pricing and perceived unethical practices when it comes to quoting costs. Many customers report being quoted low prices over the phone onl... Read more

Services Offered Verified by Business

Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Water heater installation
Water heater repair

Business Details

Workman Score

  • Price-friendly
    30%
  • Professionalism
    50%
  • Experience
    60%
  • Completion
    50%

Overview of Company Customer Sentiment Analysis in January

Customer Service Experience: Many customers noted that initial contact with the office and technicians was friendly and responsive. Sherry and Chelsea, in particular, received accolades for their customer service skills, making customers feel valued and reassured. However, experiences were often marred by in-person service that failed to meet the promised standards, leading to frustration.Pricing ... Read more

    Other Related Plumbing Services in Peoria

    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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