Arnold & Sons Plumbing Heating & Air Conditioning

The reviews shared indicate a polarized perception of Arnold & Sons Plumbing Heating & Air Conditioning. On one side, several commenters expressed strong appreciation for the company's service, noting professionalism, courteousness, and fair pricing. Reviews that praise specific employees, such as Robert and Joe, highlight their thoroughness and helpfulness, suggesting that individual technicians ... Read more

The reviews shared indicate a polarized perception of Arnold & Sons Plumbing Heating & Air Conditioning. On one side, several commenters expressed strong appreciation for the company's service, noting professionalism, courteousness, and fair pricing. Reviews that praise specific employees, such as Robert and Joe, highlight their thoroughness and helpfulness, suggesting that individual technicians can significantly impact customer satisfaction. Conversely, a notable segment of the reviews reflects severe frustration, particularly regarding pricing practices and perceived dishonesty. Customers report feeling pressured to purchase unnecessary services and products, leading to accusations of being swindled. The narratives of overcharging and poor customer service create a troubling pattern, particularly in cases involving complaints that were met with unprofessional responses. The contrast between these experiences suggests inconsistencies in service delivery, possibly tied to individual employees' approaches or varying customer interactions with the company. Furthermore, the feedback indicates an underlying expectation for transparency and honest communication, especially regarding pricing and the necessity of proposed work. As such, while some customers express unwavering loyalty to Arnold & Sons, others vehemently warn against patronizing the business, advising potential clients to proceed with caution based on their experiences. Read less