Overview of Company Customer Sentiment Analysis in January
The review indicates a highly negative sentiment towards Arnold & Sons Plumbing Heating & A C due to perceived overpricing and misleading advertising. While the initial interaction was positive, the customer felt pressured into an expensive job that was vastly overestimated compared to the eventual cost paid to another plumber. The experience was further marred by confusion regarding service fees,... Read more
The review indicates a highly negative sentiment towards Arnold & Sons Plumbing Heating & A C due to perceived overpricing and misleading advertising. While the initial interaction was positive, the customer felt pressured into an expensive job that was vastly overestimated compared to the eventual cost paid to another plumber. The experience was further marred by confusion regarding service fees, leaving the customer dissatisfied and frustrated. Read less
Overview of Company Customer Sentiment Analysis in January
The review reflects strong feelings of discontent towards Arnold & Sons Plumbing Heating & A C, primarily centered on three key aspects: pricing, transparency, and customer service.Pricing Concerns: The reviewer was initially attracted by a promotional offer of $99 for a camera inspection. However, after the service was completed and the estimate provided, they felt the price of $1700 for pipe rer... Read more
The review reflects strong feelings of discontent towards Arnold & Sons Plumbing Heating & A C, primarily centered on three key aspects: pricing, transparency, and customer service.Pricing Concerns: The reviewer was initially attracted by a promotional offer of $99 for a camera inspection. However, after the service was completed and the estimate provided, they felt the price of $1700 for pipe rerouting was exorbitantly high, especially when compared to the final bill of $190 from a competitor. This drastic difference led the customer to believe they were being overcharged, contributing to their disappointment.Transparency and Honesty: The situation escalated when the customer learned they incurred a $119 service call fee instead of the advertised $99. The insinuation that the slight increase was due to the use of a camera Read less