Norman Mechanical

The reviews for Norman Mechanical reveal a polarized sentiment. While some customers express satisfaction with the promptness and professionalism exhibited by certain technicians, the overall feedback leans towards frustration and disappointment. Many reviewers highlight issues with poor communication, unfulfilled promises, excessive charges, and dissatisfaction with the quality of service receive... Read more

The reviews for Norman Mechanical reveal a polarized sentiment. While some customers express satisfaction with the promptness and professionalism exhibited by certain technicians, the overall feedback leans towards frustration and disappointment. Many reviewers highlight issues with poor communication, unfulfilled promises, excessive charges, and dissatisfaction with the quality of service received. Complaints about high costs and a lack of reliability dominate the negative feedback, leading to a strong reluctance to recommend the company. The contrasts in customer experiences signify a troubling inconsistency in service quality. In detail, the reviews showcase a significant divide in customer experiences with Norman Mechanical. Positive remarks often praise the technicians' expertise and responsiveness. One reviewer noted a satisfactory installation of a water heater and commended the technician for keeping them informed throughout the process. However, these positive experiences are countered by numerous negative ones. Customers frequently emphasized problems with reliability, such as scheduled follow-ups not occurring and unreturned calls, which left them frustrated and feeling neglected. Many complaints highlighted issues revolving around pricing. Reviews frequently pointed out that Norman Mechanical's estimates were significantly higher than those of competitors, with charges often coupled with unexpected additional fees that were not clearly communicated upfront. This lack of transparency resulted in customers feeling taken advantage of, particularly when combined with unsatisfactory service outcomes. Moreover, reviews also reflect significant concerns regarding the company's operational practices. Instances of technicians coming unprepared, leading to billing for services that were not rendered, created mistrust among clients. Additionally, the company's poor customer service was noted multiple times, manifesting in full voicemail boxes and delayed responses, further aggravating the customer experience. Repeated themes throughout the reviews include dissatisfaction with communication, perceptions of high cost without value, and a feeling of being misled regarding the nature of services provided. While there are testimonials of competent service, they appear to be overshadowed by the louder chorus of negative feedback, making it challenging for potential customers to view Norman Mechanical as a reliable plumbing service. Read less