M & N Plumbing and Sewer

The reviews for M & N Plumbing and Sewer overwhelmingly convey a sense of frustration and distrust from customers. A significant number of the reviewers accuse the company of unethical practices, specifically detailing experiences of being upsold on unnecessary services and inflated pricing. For example, one reviewer mentioned their initial quote escalating from $150 to nearly $500 due to addition... Read more

The reviews for M & N Plumbing and Sewer overwhelmingly convey a sense of frustration and distrust from customers. A significant number of the reviewers accuse the company of unethical practices, specifically detailing experiences of being upsold on unnecessary services and inflated pricing. For example, one reviewer mentioned their initial quote escalating from $150 to nearly $500 due to additional charges that they felt were unjustified. Another reviewer echoed this sentiment, depicting a scenario where a seemingly simple service turned into a costly ordeal, leading to further expenses and frustrations. Additionally, there are multiple accounts of perceived dishonesty, with customers reporting that their concerns about the work being performed were brushed aside, and that they felt deceived regarding the adequacy of the repairs. Specifically, one reviewer described a situation involving a gas leak repair where the technician's work was rated as inadequate, and the customer felt dismissed when requesting follow-up service. Conversely, there are a few positive remarks amidst the negative reviews, particularly highlighting the responsiveness of staff during emergencies. One customer mentioned good communication regarding advice and pricing estimates, which creates a slight counterbalance to the otherwise negative experiences shared by most reviewers. However, this positive sentiment appears to be overshadowed by the greater issues related to trustworthiness and satisfactory service completion. The reviews collectively paint a concerning picture for M & N Plumbing and Sewer, with many customers actively warning others against utilizing their services, citing serious matters such as gas leaks that demand reliable and competent handling. Overall, this analysis indicates a strong need for the company to reassess its business practices, communication strategies, and customer service protocols to improve its reputation and customer satisfaction moving forward. Read less