Goodberlet Home Services

Positive Experiences: - Several customers praised the quality and thoroughness of the technicians. They reported instances where technicians were knowledgeable, took the time to explain processes clearly, and provided prompt services, especially during emergencies. - Some reviews highlighted that Goodberlet's representatives communicated well, addressing concerns promptly and even waiving fe... Read more

Positive Experiences: - Several customers praised the quality and thoroughness of the technicians. They reported instances where technicians were knowledgeable, took the time to explain processes clearly, and provided prompt services, especially during emergencies. - Some reviews highlighted that Goodberlet's representatives communicated well, addressing concerns promptly and even waiving fees in specific circumstances. - A few reviewers noted that their concerns were taken seriously and that the company worked towards satisfactory resolutions, which indicates a willingness to improve customer service in select cases.Negative Experiences: - A significant portion of the reviews conveyed frustration with perceived high pricing, suggesting that customers felt overcharged for both parts and labor. Comparisons suggest that competitors offered more reasonable rates for similar services, indicating potential issues with Goodberlet's pricing strategies. - Many customers reported dissatisfaction with the company's communication, particularly regarding scheduling issues, follow-ups, and promised services that were not fulfilled. This lack of reliable communication resulted in customers feeling neglected and deceived. - Serious allegations of dishonesty and manipulative sales tactics appeared frequently, with customers feeling pressured into buying services they believed were unnecessary, particularly replacement systems instead of repairs. - Reviews also reflected experiences of unprofessional behavior among some staff, with accusations of condescension and inadequate response to complaints, further exacerbating customer frustration.Common Themes: - Inconsistent Service: Experiences varied widely, with some reviewers swearing by the competence of certain technicians while others encountered unprofessional conduct and inadequate solutions to their problems. - Value for Money: Customers frequently discussed feeling that they received poor value for the money spent, pointing out discrepancies in pricing compared to competitors and perceived service quality. - Customer Support Issues: Reviews highlighted the challenge in reaching the right department or person for help and ongoing service calls to rectify previous issues, emphasizing a disconnect within the company Read less